Effective date: July 31, 2026 · Last updated: September 22, 2026
ZZEND sells four things: prepaid credits, a 30-day pass (Unlimited for 30 days), Reconnection Strategies, and the Reconnection Package (the 30-day pass and one Reconnection Strategy together). We no longer sell 30-Day Reconnection Coaching, but its rules below still cover everyone who bought it. All of it is digital and delivered to your account right after payment. This policy explains when each one can be refunded. It is part of our Terms of Service.
Credits — full refund anytime, if you haven't used any
If none of the credits from that purchase have been used, we cancel the purchase and refund the full amount with no fee. There is no time limit. It does not matter how long ago you paid.
Once any of the credits from that purchase have been used, it is non-refundable.
Credits granted for free — sign-up bonuses, events, top-up bonuses — are not refundable.
Refunds are issued to the original payment method.
Unlimited for 30 days
It is one payment for 30 days. Nothing renews, so there is nothing to cancel and you are never billed again.
The same rules apply to monthly plans we no longer sell, such as the monthly Pro and Plus. If you are on one, it keeps running, you can cancel it any time, and these terms cover it.
Full refund anytime, if you haven't used any of what that payment gave you. There is no time limit. The days going by cost you nothing on their own — only using it does.
It counts as used once you run any of them: decode, reply suggestions, the pre-send check, a profile, adding chats, a deep analysis, or practice chat. Also if you submit a Reconnection Strategy.
Once you've used any of it, that period is non-refundable — it stays open to you until it ends.
If your first payment fails to give you access at all, tell us and we refund it in full.
Reconnection Package
It is one payment: Unlimited for 30 days and one Reconnection Strategy. Nothing renews.
Full refund anytime, if you haven't used any of what it includes. There is no time limit.
It counts as used once you submit its Reconnection Strategy, or once you use anything on the 30 days of unlimited access — the same list as Unlimited for 30 days above.
30-Day Reconnection Coaching
We stopped selling this on September 21, 2026. If you bought it, these rules still apply.
Day 1 starts the moment you buy it — there is no start button to press. The day count on its own does not cost you the refund.
Full refund anytime, if you haven't used any of what it includes. There is no time limit. It counts as used once any of these happens:
You submit a Reconnection Strategy under it. The analysis runs on what you send, so that work is done the moment you submit.
You use Decode, reply suggestions, the pre-send check, or practice chat on the unlimited access it includes.
Exceptions — our fault
If the problem is on our side — payment errors, duplicate charges, a serious service defect, a report that never arrives, or service shutdown — we refund regardless of timing. If the service shuts down, we give 30 days' notice and refund unused paid credits, unused reports, and the unused part of any program.
How to request a refund
If it qualifies, tap Request a refund next to the purchase in your account. You can also use Contact us in the app, or email support@zzend.app. We process requests within 3 business days.
Montana CO.,Ltd (몬타나주식회사) | CEO: Kim Seok | Business reg. no. 148-87-01772 (Korea)
62-12, Soemi-ro 129beon-gil, Dongnae-gu, Busan, South Korea | support@zzend.app